What time do I have to return or exchange my jewel ?

You get a legal withdrawal period of 14 days from the receipt of your package to inform us of your intention. Thank you for making this request at contact@hirschell.fr.

On the occasion of the Christmas holidays, we are pleased to inform you that the period of return or exchange is extended until 15 January 2016 to all orders placed on the e-shop from 20 November to December 25, 2015.

The product must have been neither increased nor worn, altered or washed or damaged. It must be returned in its original packaging.

Pursuant to Article L121-21-8 of the Consumer Code, products corresponding to special orders (bespoke manufacturing) cannot be exchanged or refunded.

What is the procedure for a repayment or a credit note ?

Upon receipt of the returned product, the refund will be in the will of the buyer as:

- A credit note valid for 6 months on the site www.hirschell.fr

If you wish to be repaid in the form of a credit note, the full amount of your order will be repaid including the shipping.

- A repayment credited directly to your bank account or PayPal account depending on the payment method used when ordering. The repayment amount will be equal to the price of product returned without penalty, except for shipping and return which are your responsibility.

An email will be sent to confirm the repayment of your order.

 

Where should I return my parcel ?

Please, send your jewel in its original packaging with proof of purchase to the following address:

Hirschell Paris

HB Créations

13 rue des Minimes

75003 Paris

FRANCE

Also please specify the mode of payment chosen (exchange, credit note or repay)