What are the delivery charges and time? 

Delivery charges and time of shipping depend on the delivery address.

The shipping costs are offered for all orders equal to or above 300€ for deliveries in metropolitan France and equal to or above 500€ for international deliveries.

If your purchase has been ordered from Monday to Friday, it will generally be processed and dispatched within 24 hours (depending on the availability of the good), except exceptional information from us. An Email will be sent to confirm that the order has been processed and shipped.

AREA                                 CHARGES                   MODE                     DELIVERY TIME

Paris Proper                         15€                                Courier                      24H

Metropolitan France            20€                                Chronopost               1 to 3 working days 

European Union                  From 30€                       Fedex                        1 to 3 working days

(France included)

Rest of the world                 From 30€                       Fedex                        1 to 7 working days

(USA, Japan, Australia, Brazil, South Corea)

What should I do if the delivery of my order is urgent?

Please do not hesitate to inform us about the urgency of the delivery per mail at contact@hirschell.com or call the +336.80.42.51.60, we will do our best to deliver the order as soon as possible.

How can I follow the delivery of my order?

For deliveries by Colissimo and FedEx, an email will be sent after the shipping of your package, indicating a delivery tracking number. 

For futher informations, you can contact our customer service by email at contact@hirschell.com or by phone at +336.80.42.51.60, Monday to Friday (excluding french national holidays) from 10am to 6pm (Metropolitan France hours). 

What if I change my mind?

Please look at the Return & Exchange Section.